Store Policy

At Chifoné’s, each order is carefully processed and prepared to ensure quality, accuracy, and timely delivery. Please review our shipping policy in full before placing an order.

ORDER PROCESSING

All orders require 2–3 business days for processing prior to shipment. Processing time includes order verification, quality checks, and packaging. Business days do not include weekends or holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

SHIPPING TIMEFRAMES

After processing, shipping times vary based on the carrier selected at checkout and your delivery location. Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delays caused by carriers, weather, or holidays are outside of our control.

ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information at checkout. Chifoné’s is not responsible for orders delivered to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, a reshipping fee will apply.

LOST, STOLEN, OR DELAYED PACKAGES

Once your order has been handed off to the shipping carrier, Chifoné’s is not responsible for lost, stolen, or delayed packages. We recommend selecting shipping insurance (if available) for added protection.

NO REFUNDS OR EXCHANGES

Due to the nature of our products and hygiene standards, all sales are final. We do not offer refunds, returns, or exchanges under any circumstances. Please inspect your order immediately upon delivery and contact us within 24 hours if you receive an incorrect item.

DAMAGED OR INCORRECT ORDERS

If you receive the wrong item or your order arrives damaged, please email Chifonesllc@proton.me within 24 hours of delivery with your order number and clear photos of the item and packaging so we can assist promptly.

CONTACT

For shipping-related questions, please contact:
Chifonesllc@proton.me